Evidence must demonstrate the candidate's consistency of performance over time.
The candidate must:
analyse complex statistical data and prepare corrective responses to non-conformances and variations identified in the data, where relevant to enterprise quality systems and operations
apply quality concepts and tools to problem solving and the development of quality data collection, data management systems and analysis strategies
apply substantial product and process knowledge to the development of the quality system and the interpretation of quality data
apply relevant communication and mathematical skills
communicate quality goals, requirements and findings to stakeholders in formats and styles appropriate to the context and purpose
develop quality policies for the enterprise in consultation with senior management and other stakeholders
develop procedures for consultation and feedback and opportunities for identification and resolution of quality issues and problems
develop continuous improvement processes and team building using the 'plan, do, check, act cycle'
consult, negotiate with and report to regulatory authorities openly and promptly, consistent with enterprise ethical standards, including the notification of breaches and the preparation of non-compliance reports
develop workforce commitment, capability and responsibility for quality system, including identifying, negotiating and scheduling training; inclusion of responsibilities and duties relating to quality system implementation and integration in all job descriptions and work instructions; clear communication of responsibilities and requirements; delegation of tasks and responsibilities; and inclusion of workforce in consultative and continuous improvement processes
ensure the quality system meets legislative and regulatory requirements
exercise judgement, pragmatism and quality knowledge in managing and resolving quality issues and problems
identify and apply relevant workplace, workplace health and safety, environmental sustainability, animal welfare and biosecurity requirements
identify appropriate monitoring systems and strategies to support the enterprise quality system
identify, research and update sources of quality information and advice, including technical and regulatory information to support enterprise quality system
lead personnel (including Hazard Analysis Critical Control Point (HACCP) team, management, quality team, meat inspection team, laboratory, maintenance teams, processors and operators) in the implementation and improvement of the quality system
monitor and certify processes and products to ensure they meet relevant standards, including importing country, customer and public health requirements
oversee internal and external audit processes, act on audit findings and provide feedback to personnel to improve system
oversee preparation for third party certification where appropriate
plan and resource enterprise training strategy, in accordance with regulatory requirements, to assist personnel at all levels in implementation of quality system
prepare and sign off on quality policies, manuals and documentation for enterprise, including preparation and updating of preventive, corrective and responsive procedures and strategies, supplier criteria and specifications and supplier and contractor audit requirements
prepare and sign off quality policies, manuals and documentation for the enterprise, including the preparation and updating of preventative, corrective and responsive procedures and strategies, supplier criteria and specifications, supplier and contractor audit requirements
prepare quality implementation plans, identifying goals, key personnel and areas, resources, strategies, timelines and milestones
present reports according to legal and enterprise requirements
resolve customer complaints promptly and provide corrective action responses
use appropriate questioning, observation, listening and recording skills when collecting and monitoring data
where quality systems are based on HACCP principles or Good Manufacturing Practice (GMP), explain principles and their implications for enterprise quality system
The candidate must demonstrate an in depth technical and theoretical knowledge of:
key concepts, philosophies and tools of quality management
impact of enterprise management and organisational structures on enterprise systems
role of audits in quality system
documentation requirements of the quality system, including levels, and their roles in the functioning of the system, including the requirement for effective and secure quality record keeping systems
implications of enterprise goals and directions for quality system
process capability
applicable quality standards, regulations, codes, legislation and customer requirements for the quality system and their implications for the enterprise
legal requirements for the establishment and maintenance of the enterprise QA system including responsibilities for reporting breaches to authorities and implementing audit findings
principles and functions of hazard analysis and control and validation, including auditing, and verification in quality system